I want peace of mind that my site will continue to run smoothly

It’s essential to keep WordPress updated (you can read why here). But updating WordPress, plugins or themes sometimes causes problems with a WordPress site. In rare cases, there can be problems with the installation process. What’s more common is that changes in the way that the code in core WordPress, plugins and themes work together can affect the design or functioning of the site. The more complex the site, the more code needs to work together and therefore, the more likely it is that there will be an impact from updates.

Luckily, here at Pragmatic we’re aware of our own frail humanity and we’ve got your back with our comprehensive range of WordPress maintenance plans:

Item Basic Enhanced Full
Staging site management X X X
Check all premium plugins and themes are licensed X X X
Run routine monthly updates 1 X X X
Check for and run database updates X X X
Send email notice of updates Generic notice Generic notice Site-specific
Support routes General service desk, email, phone Your own service desk, email, phone Your own service desk, email, phone
Make proactive recommendations 2 X X
Check error logs X X
Automated testing 3 X X
Uptime monitoring 4 X X
Manual testing 5 X
Proactive performance improvement 6 X
Critical updates 7 X
Extra off-site weekly backup X
Review changelogs pre-updates 8 X
Extended Warranty X
Cost £20/mo £90/mo £675/mo

Our maintenance plans are designed to work in harmony with Pragmatic’s WordPress hosting. You can use your own hosting instead, but it might impact our process and the price we need to charge you.

If you’re interested in WordPress maintenance, you might also want to look at our support options to help you get the most out of your WordPress site.

Contact us and relax in the knowledge your website will be working as intended!

Please do also check out our complementary ongoing services:

  1. For all WordPress core, plugins and themes that show an update is required.

  2. Examples:

    • Follow plugin recommendations like “Connect Google Search Console” or “Theme support declaration”
    • Check for and notify about any template overrides that need updating/fixing
    • Delete unused plugins

    • Screenshots (desktop and mobile) of key templates and functional testing of user journeys like form completion or searches – may require time/cost to set up in some cases.

    • Includes:

      • Monitoring
      • Reporting
      • Proactive resolution

      • Manual testing use-cases:

        • Where user journey requires output of emails or checking impact on 3rd party systems like CRMs
        • Where extra assurance is desired

        • Includes:

          • Server-side performance monitoring using New Relic or a comparable tool that provides analysis and reporting
          • Testing page load speed
          • Webmaster tools monitoring

          • Reacting proactively to security issues, notify client, run test cycle post-updates.

          • e.g. Notify and triage impactful changes, e.g. auto-activated modules, feature set changes.